Refund Policy

Cancellation by Participants

Cancellation Notice

  • 30 Days before departure: Full refund.
  • 15 Days before departure: 10% of the Total Cost will be deducted.
  • 7 Days before departure: 50% of the Total Cost will be deducted.
  • 2 Days or less before departure: No refund.

Partial Refunds

No refunds for unused portions of the tour, such as missed meals, tours, or accommodation, once the tour has commenced.

Cancellation by Tour Operator

Minimum Group Size Not Met

If the minimum group size is not met before 7 days of departure, the tour operator reserves the right to cancel the tour and offer participants a full refund or transfer to another tour.

Force Majeure

In the event of cancellation due to circumstances beyond the control of the tour operator (e.g., natural disasters, political instability, pandemics), participants will be offered a partial refund based on the recoverable costs or the option to reschedule.

Other Reasons

If the tour is canceled for reasons other than force majeure, participants will receive a full refund.

Changes to Booking

Participant-Initiated Changes

Changes to the booking (e.g., name changes, date changes) are subject to availability and may incur an administration fee.

Operator-Initiated Changes

The tour operator reserves the right to make changes to the itinerary, accommodation, and transport when necessary. Participants will be informed as soon as possible and given alternative options.

Refund Process

Requesting a Refund

Refund requests must be submitted in writing to support@tourtoes.com and will be processed within [7-14 days] of receiving the request.

Refund Method

Refunds will be issued using the same method of payment used for the booking unless otherwise agreed upon.

Responsibility and Liability

The tour operator is not responsible for any additional costs or fees incurred by participants due to changes or cancellations, such as vaccination costs, or other personal expenses.

Communication

All communication regarding cancellations and refunds should be directed to support@tourtoes.com.